All products sold by Drip Depot carry a 30-day, no questions asked, money-back guarantee on all unused items (does not include shipping or handling costs), and many of our products are covered under our lifetime guarantee. In addition, many of the products sold by Drip Depot carry an extended manufacturer's warranty of up to 3 years (contact manufacturer for details). To be eligible for return, all items must be accompanied by the original manufacturer's packaging and all printed material and instructions. Items that show signs of neglect, abuse or misuse are excluded from this return policy. Please start the returns process from your account dashboard.
- If the item is covered under our Lifetime Guarantee, we'll replace that item free of charge for as long as you own the item. If the item is not covered by our Lifetime Guarantee, it may still be covered under the original manufacturer's warranty (contact the manufacturer for details). Please see our Lifetime Guarantee for full details.
Undeliverable or Unclaimed Packages:
- All orders returned as undeliverable or unclaimed will be charged a 15% restocking fee plus shipping charges.
Unused Items Returned for Any Reason:
- You may return any unused item within 30 days of the purchase date for a no-questions-asked full refund (does not include shipping and/or handling charges).
- Unused items returned after 30 days of the purchase date may be charged a 10% restocking fee and will receive a store credit.
- No partial kit returns will be accepted.
- No returns accepted after 90 days from the purchase date.
- Non-defective used items that are returned within 30 days of the purchase date will receive a store credit totaling 50% of the total purchase price of the item(s) returned.
- After 30 days of the purchase date: no used returns accepted.
- If you return items purchased using our free shipping offer and your order total drops below the threshold, the shipping charges we incurred when shipping the original order will be deducted from your return total.
- We are unable to cancel orders once the warehouse has received it.
- To request a cancellation, please visit your account dashboard to view the details of your order and click on "Cancel this order."